http://www.delgosea.eu| News | Local Governance Best Practice Sharing with Yogyakarta E-Government Team

Local Governance Best Practice Sharing with Yogyakarta E-Government Team

DELGOSEA National Coordinators Muny Min (Cambodia, left) and Tharee Kamuang (Thailand, right) observed Yogyakarta's E-Permit Office Information Board
29/10/2010

Indonesia

DELGOSEA National Coordinators, local governance experts, and UCLG-ASPAC Secretary General, Peter Woods, visited the Yogyakarta City Information Technology and Telemathics (TIT) Office on September 16, 2010 to discuss implementation of E-Government in Yogyakarta City, Indonesia and observe public service activities at E-Permits and E-Procurement offices.

Yogyakarta’s Best Practice titled E-Government as the Breakthrough to Enhance Government Performance and Services is one of the sixteen selected DELGOSEA’s Best Practices. The Yogyakarta’s Best Practice experiences will be further replicated by the city of Tra Vinh in Vietnam and Songkla in Thailand through DELGOSEA’s assistance.

“We are grateful for the acknowledgement of our E-Government achievement. However, this is not our end point. We are still learning to improve our shortcomings here and there, and work our way to become a Cyber City,” remarked Mr Sukadarisman, the Head of TIT Office, in his welcome remarks.

The Yogyakarta ‘s E-Government covers several aspects of government services such as integrated E-Permits Office for the public, E-Procurement for government offices, and Student Consultations Online for junior and senior high students.

In the earlier stage of E-Government, basic computer trainings were provided to government officials in all administrative level. Since launched in 2002, the sustainability of E-Government programs in Yogyakarta, according to Mr Sukadarisman, is determined by three main factors: existence of local regulations to secure E-Government implementation; public demands and involvement to keep the E-Government running; and the monitoring role of media and central government. 

The E-Permits office is a one-stop service covering 29 permits such as building reconstruction, industrial, solid waste, drainage and additional service by different departments such as civil record office and public complaints. The type of permits, number of days, and total fees are displayed on several welcome boards at the entrance for the public to see. With these information made available, the public can expect efficient process of their permits. 

Meanwhile, the E-Procurement Office provides an integrated service for local government offices and vendors in Yogyakarta to conduct bidding for product or services above IDR 100 million.

The E-Procurement office sets up an online working group committee to follow through the bidding process and vendor appointment. This online set up includes downloadable forms, information, and communication forums to ensure all relevant parties have equal and transparent access of the bidding process. This way, the Yogyakarta government is also trying to minimize direct lobbying, and thus potential corruption, in the bidding process. 

A description of Yogyakarta’s E-Government Best Practice will be available soon in DELGOSEA’s website. The two pilot cities: Tra Vinh in Vietnam and Songkla in Thailand, will start replication in March 2011. DELGOSEA website will further report on the process and experiences during the replication process.